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Their website has a wealth of information intended for technical users and they own community forums where you can inquire abuout. They react to inquiries before long and their email address details are invariably thorough, something that definitely always the truth with other VPN services. You have to note though that the community forums can be quite overwhelming for newcomers as they tend to be filled up with advanced technical discussions. Those with less technical knowledge may be better off asking their concerns by way of email.